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How Customer Centric are you?
How well do I understand my customers?

1. Do I know my customers background?*

1. Do I know my customers background?*

2. Do I help solve Customer's problems?*

2. Do I help solve Customer's problems?*

3. Do I help my customer culture?*

3. Do I help my customer culture?*

4. Do I help my customer lead their industry?*

4. Do I help my customer lead their industry?*

5. Do I help my customer succeed?*

5. Do I help my customer succeed?*

6. Do I help my customer value propositions?*

6. Do I help my customer value propositions?*

7. Do I help my customers experience?*

7. Do I help my customers experience?*

8. Do I help my customer defeat their competition?*

8. Do I help my customer defeat their competition?*

9. Do help my customers improve their partnerships?*

9. Do help my customers improve their partnerships?*

10. Do I help my customers develope their team?*

10. Do I help my customers develope their team?*

11. Do I help my customer increase value?*

11. Do I help my customer increase value?*

Would your customer agree that you...

1. Make it easy for us to do business with them*

1. Make it easy for us to do business with them*

2. Resolve our problems any conflicts as they rise*

2. Resolve our problems any conflicts as they rise*

3. Understand our business and our industry*

3. Understand our business and our industry*

4. Listen to our needs before talking about your offerings*

4. Listen to our needs before talking about your offerings*

5. Consult with us with an intent to solve our business problems*

5. Consult with us with an intent to solve our business problems*

6. Dedicate the resources that will enable us to work effectively together*

6. Dedicate the resources that will enable us to work effectively together*

7. Provide us with preferred pricing and contact terms*

7. Provide us with preferred pricing and contact terms*

8. Align your team members with ours*

8. Align your team members with ours*

9. Approach our business strategically and not just transactionally when we’re buying*

9. Approach our business strategically and not just transactionally when we’re buying*

10. Plan the future together with us even when we are not buying*

10. Plan the future together with us even when we are not buying*

11. Develop relationships between our executives and yours*

11. Develop relationships between our executives and yours*

12. Help us understand the specific value of your offerings*

12. Help us understand the specific value of your offerings*

13. Help us assess your performance with mutually acceptable metrics*

13. Help us assess your performance with mutually acceptable metrics*

14. Share best practices and industry knowledge through blogs, webinars, training that will add’ value to our business*

14. Share best practices and industry knowledge through blogs, webinars, training that will add’ value to our business*

15. Provide a single point of contact to us for strategy and decision-making*

15. Provide a single point of contact to us for strategy and decision-making*

16. Provide an internal advocate for us that will be focused on our specific needs*

16. Provide an internal advocate for us that will be focused on our specific needs*

Please complete the form below and a team member will schedule a complimentary session with a business coach to review your Customer Centric quiz.

Please provide your email. Emails will only be used internally and not be given to 3rd parties.*

Please provide your email. Emails will only be used internally and not be given to 3rd parties.*

Please enter first and last name*

Please enter first and last name*

Phone Number

Phone Number

Contact*

Contact*

Customer Centric Quiz Scoring Scale

A total 27 questions were provided to determine your customer centricity.  Add up your total YES score and match to the 1 – 4 scale below:

1. 90% – 24-27 Best in Class: Congratulations! You have achieved the highest level of customer-centricity. Your business prioritizes and caters to your customers’ needs exceptionally well. Keep up the great work!

2. 80% – 20 -23 Better than Average: Well done! Your business demonstrates a strong commitment to customer-centricity. You are ahead of the curve and have implemented effective strategies to prioritize your customers’ satisfaction. Keep striving for excellence!
3. 70% – 17-19 Needs Work: Your business shows potential but needs some improvement in terms of customer-centricity. There are areas where you may be falling short of meeting your customers’ needs. Focus on enhancing your customer experience and developing strategies to better understand and cater to their expectations.

4. <69% 1-16 Needs urgent help: Your business has potential but needs some improvement in multiple areas of customer-centricity. There are areas where you may be falling short of meeting your customers’ needs. Focus on developing strategies to better understand and cater to their expectations.

Remember, the goal is to continually improve and provide exceptional customer experiences. Use this quiz as a starting point to identify areas for growth and take action to become truly customer-centric.

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