Customer Centric Quiz Scoring Scale
1. 90% – 24-27 Best in Class: Congratulations! You have achieved the highest level of customer-centricity. Your business prioritizes and caters to your customers’ needs exceptionally well. Keep up the great work!
4. <69% 1-16 Needs urgent help: Your business has potential but needs some improvement in multiple areas of customer-centricity. There are areas where you may be falling short of meeting your customers’ needs. Focus on developing strategies to better understand and cater to their expectations.
Remember, the goal is to continually improve and provide exceptional customer experiences. Use this quiz as a starting point to identify areas for growth and take action to become truly customer-centric.